Customer Support the Key to a Safe Online Casino

There are lots of ways to determine whether an online casino is safe. I’ve read – and written – plenty of articles on the topic, detailing the qualities of a safe online casino, and how to find them. But the one thing that’s often undisclosed is the importance of testing customer support.

Before you ever sign up and deposit at any online casino, shooting an email over to customer support can speak wonders to an operator’s true intent. And while you’re waiting for a response, you can always complete due diligence by looking over the website for their licensing info, security practices and other important elements.

How to Test Customer Support

The idea here is to find out how fast customer support is, and also how knowledgeable they are about more intricate topics. To do this, you’ll want to ask several questions in your email.

You can start with a little introduction – something like this:

Hi, my name is (first name here). I was looking at your website, and am considering signing up an account. First, I have a few questions.

What to Ask

The following questions are good examples of how to determine if it’s a safe online casino, or just a scam waiting to steal your money.

How long has your online casino been in business?

They should be able to respond with at least the exact year of establishment.

Where are you licenced, and can you provide a copy of the licence number?

This information is usually on the website, but customer support should be able to provide it, either way.

I live in (your country here). Do you accept players from my country?

If so, can I deposit and withdrawal directly in (your currency here), and what payment methods are available to do so?

These last two are both important questions. They not only test the support rep’s knowledge, but will also help you decide whether or not you want to sign up (assuming the response is positive). For example, if you live in Australia, you’ll want to be able to deposit and withdrawal in AUD, avoiding any potential currency exchange rates or fees.

Remember, these are just examples. Feel free to get creative with your questions. Don’t go easy on them, either!

What to Look for in the Response

Time: The time it takes to receive a reply is very important. If you ever have problems down the road, you’ll want to know that support is going to be there to help as quickly as possible. Anything within a few hours is a great response time. Within 24 hours is good.

Between 24 and 48 hours is slow, and only acceptable if there’s a 24/7 Live Chat support option. More than 48 hours is downright pathetic – run away!

Knowledge: Was the representative able to answer all of your questions? Were the answers direct, or were you provided with links to find the answers on your own? Clearly, direct answers are better, but links are okay so long as the information you asked for is easy to find on those pages. If, however, support avoids answering any of your questions, something is clearly wrong.

Proficient English: This is a big one. Was the response written in clear, plain English? If the support rep obviously doesn’t speak English as a first or highly proficient language, meaning they use improper grammar, leave out words or mixing up word placement, this can be a bright red flag to run the other direction.

Safe online casinos know the importance of providing their customers with a superior customer support team that speaks their language, providing fast, friendly, reliable support 24 hours a day, 7 days a week. If you want to know that your online casino is safe, never settle for anything less.